Customer experience in a telco perspective takes on several layers. For instance, it has to span across both wholesale and retail customers and embodies the entire gamut of experiences offered to the customer, be it the retail store experience, the network quality, the telco chat app, or even their customer care function on social media portals.




The global management consulting services market size will grow from $976.3 billion in 2022 to $1,022.2 billion in 2023 at a compound annual growth rate (CAGR) of more than 4%, according to The Business Research Company’s 




